Privacy policy
Your sales data belongs to you.
We collect only what is necessary to deliver personalised sales coaching. This page explains exactly what we collect, how we use it, who we share it with, and how to delete it.
For questions contact privacy@aisalesmentor.co.uk.
Data we hold about you.
Profile context
Sales collateral text, product and territory details, and coaching goals you choose to save. Stored securely in your account.
Practice session data
Your responses, AI feedback, scores, voice delivery metrics and camera presence metrics from completed sessions you choose to save.
Microphone input
When you use voice mode, live transcription uses your browser's built-in speech recognition (Chrome/Chromium use Google, Edge uses Microsoft, Safari uses Apple; Firefox is unsupported). Separately, for filler-word and voice-delivery analysis, a short audio clip is sent to OpenAI's Whisper API, transcribed, and then discarded — it is not stored on our servers. Voice mode is entirely optional; typed responses receive identical feedback and send no audio anywhere.
Camera input
Camera video processed locally in your browser for presence signals. Raw video frames are never sent to our servers or stored.
What your data is used for.
Your profile context (collateral text, product details, goals) and practice responses are sent to OpenAI to generate personalised scenario prompts, feedback, scores, and session summaries. OpenAI is also used to generate spoken buyer audio (TTS) and to screen content through its moderation API. This is necessary to deliver the core coaching features.
We have disabled all data-sharing and training settings in our OpenAI account. OpenAI's API terms prohibit using API inputs to train models, and we operate under a Data Processing Agreement with OpenAI.
If you choose to save a session, your feedback and scores are stored in your account. Unsaved sessions are discarded at the end of the session.
Voice delivery metrics (pace, fillers, energy) are calculated locally in your browser from your response text. They are not derived from audio files sent to a server.
Camera presence signals are generated locally in your browser using MediaPipe (a client-side library). No video frames are ever transmitted to our servers or to any third party.
Rate limiting uses Upstash Redis to store anonymised request identifiers only — no personal data or content is stored there. Error monitoring via Sentry receives crash reports with PII scrubbing applied to prevent collateral or practice content from appearing in logs.
Your data is never used to train AI models, never sold to third parties, and never shared with your customers or prospects.
Who we share your data with.
We use the following trusted sub-processors to deliver the platform.
OpenAI
Generates scenario prompts, feedback, scores, model responses, and audio buyer prompts (TTS). Also used for content moderation. Your collateral text, product details, and practice responses are sent to OpenAI's API to deliver these features. We have disabled all data-sharing and model-training settings in our OpenAI account — OpenAI's API terms prohibit using API inputs to train models. Data is processed under a Data Processing Agreement.
Clerk
Handles authentication, account management and session tokens for both individual reps and sales teams. Stores your email address, name, and account metadata. No practice content or collateral data is stored by Clerk.
Neon / PostgreSQL
Stores your saved practice sessions, scores, feedback, rep profile context, and team assessment data in a managed PostgreSQL database hosted on AWS eu-west-2 (London, UK).
Stripe
Handles payment processing for individual and team subscriptions. Receives your email address and billing details. No practice content, collateral data, or assessment responses are ever shared with Stripe.
Resend
Sends transactional emails such as assessment invite links, account notifications, and result emails. Receives your email address only — no collateral content, practice responses, or assessment scores are included in any email.
Upstash Redis
Provides in-memory rate limiting across API endpoints to protect the platform from abuse. Receives anonymised request identifiers (a hash of your IP address or user ID) only — no personal content, collateral data, or practice responses are stored.
Sentry
Error monitoring and alerting. When an unexpected application error occurs, Sentry receives a crash report that may include a stack trace and partial request context. We apply PII scrubbing rules to prevent collateral content, practice responses, or personal profile data from appearing in error logs. Sentry does not receive audio or video data.
Vercel
Hosts and serves all pages and API routes for the AI Sales Mentor platform. Collects anonymous page-view analytics and Core Web Vitals via Vercel Analytics and Speed Insights — no personal identity data is captured by these tools.
How long we keep your data.
Profile context — Stored until you delete it from your profile or delete your account. You can clear collateral text, product context or goals individually.
Saved practice sessions — Stored until you delete them individually or bulk-delete all sessions from your profile page.
Voice and camera data — Processed in your browser only. Never stored on our servers.
Account data — Managed by Clerk. Deleting your Clerk account removes authentication access. Contact us to request full data deletion.
Control your data.
Under UK GDPR and applicable data protection law, you have the following rights.
Access your data
You can export your profile and saved sessions at any time from your profile page.
Delete your data
You can delete all saved sessions and your full rep profile from the Privacy & data controls section on your profile page.
Correct your data
You can update your collateral context, product details and coaching goals at any time from your profile.
Withdraw consent
You can stop using the platform at any time. Deleting your account removes access to your data.
To exercise any of these rights, use the data controls on your profile page or contact privacy@aisalesmentor.co.uk. We will respond within 30 days.
Cookies and analytics.
AI Sales Mentor uses essential cookies for authentication (set by Clerk). We do not use advertising cookies or third-party tracking.
We collect anonymous page-view data and Core Web Vitals via Vercel Analytics — no personal identity is captured.
If we introduce additional analytics in the future, this page will be updated and you will be informed.